Rude Sales Person - Brooklyn Mall
<p>Saturday, 26 November, 2016</p> <p> </p> <p>COMPLAINT: BAD CUSTOMER SERVICE BROOKLYN MALL- BOARDMANS</p> <p> </p> <p>I was in store. As usual, it is was chaos at the terminals for the cashiers. One cashier open, and couple of people in the queue. I was tired of waiting, went to a gentleman on the floor, asking him if there can be another cashier opening to assist. His rude, very rude answer “I am busy”. Really Boardmans, is this how you treat customers? This man should not be on the floor whatsoever – he should be at the back where no one can see him.</p> <p> </p> <p>Every time a person needs to pay something in this store, it is issues with the cashiers which is not open – or there is only one open. </p> <p> </p> <p>Shape up your customer service and train your staff that they are not instore to be rude to your paying customers.</p>
Thank you for bringing this matter to our attention.
Your concerns have now been raised with the Store’s Management Team as well as the Regional Manger to investigate and to provide feedback. Service is a huge priority within our stores and it is feedback from customers that help us maintain the high quality service in which you have come to know us for. Please accept our apologies regarding the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention.
Your concerns have now been raised with the Store’s Management Team as well as the Regional Manger to investigate and to provide feedback. Service is a huge priority within our stores and it is feedback from customers that help us maintain the high quality service in which you have come to know us for. Please accept our apologies regarding the matter.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***