1 reviews | Active since Apr 2013
Rude call center agents
I loaded a wedding registry with Boardmans online thinking that they were a professional company that is willing to deliver on its promises. Their website has been down for 4 weeks now and I have no way to check who has purchased which items for us. I am on my honeymoon, and have spent countless hours on the phone as well as having to spend 45 minutes in a retail store trying to resolve the issue. Whenever I call the call center I get a different response, basically always being told it will be sorted tomorrow and I must check the site then. I've had five agents cut the line while I was on hold, most agents cut me off when I am trying to explain what I am trying to achieve, and all of them have no idea how their own services work. I cannot even find out how the standard registry service works. I am now at the end of my honeymoon, I have no idea which member of my friends and family have given me a gift, nor what it is. I can't even thank the people who have been loving enough to get us things to celebrate our wedding. All I get is sarcastic, slow, stupid responses from a number of call agents, none of whom care about the situation that Boardmans has put me in, and none of them are willing to try and help beyond their favorite line "try again tomorrow" We had a second registry with Yuppie chef, they have been out right professional, sending is all the information we need, we've already received loving messages from our guests who purchased through Yuppie chef, and the items are being delivered. The care and love that goes into their service is amazing and they clearly understand the service that they are offering. Boardmans clearly have no clue what a registry is about, what it's function is, and why they are taking money from people. If you are looking for a useless registry where you get to be insulted and disrespected daily while on your honeymoon, where you are left to wonder who got you what and if you'll ever find out, and if you want to see friends and family after your wedding where you don't what if they got you something and if you should say thank you... Then boardmans is the site for you
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the wedding registry concern to the E-commerce Online team , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the wedding registry concern to the E-commerce Online team , they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
