HS
Hilary S
1 reviews | Active since Nov 2015
16 Feb 2016, 08:52
RETURN OF DAMAGED GOODS
Despite the damaged goods being returned to Boardsmans on 11 February 2016, via courier, in respect of two orders, I have had neither an acknowledgement that the goods have been received nor a credit note. I am so tired of receiving automated email responses and, quite frankly, trying to get through telephonically is a nightmare.<br> I want a credit note for these items and without any further delay. I have already been billed for them!.
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Boardmans's replyOfficial
18 Feb 2016, 11:25Hello HilaryPS,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
Boardmans's reply18 Feb 2016, 11:25
Official
Hello HilaryPS,
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the relevant management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
***