Response is a waste of time

Boardmans, why do you waste everyone's time with your cut and paste response on this site??? I still have not had a response from anyone at Boardmans, so I called the customer experience team once again. I gave the reference number which was given to me on your response. I spoke to Joyce Letlate. She told me that she does not have any of the info related to this reference number as it was with her manager who was not available. I asked for the manager's name but she refused to give it to me! Boardman's is a disgrace. Pay back my money!!!!!!