RA
Ronel A
1 reviews | Active since Mar 2009
13 Jul 2015, 10:02
Reimbursment
Hi<br> I have finally been reimbursed for the double payment made on my credit card, but now, to add to the saga, Boardmans has paid me the full amount that came off my credit card (two transactions) , and so it appears that the grill pan, is for free? Is this for my 'pain and suffering;" and their dealing with issues. perhaps there is a huge need to look at your communication processes/systems. """
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Boardmans's replyOfficial
14 Jul 2015, 17:09Hello ronaug,
Thank you for bringing this matter our attention, we apologise for the inconvenience caused to you.
Kindly note we have escalated your query to the relevant management team for further investigations and feedback will be reverted back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter our attention, we apologise for the inconvenience caused to you.
Kindly note we have escalated your query to the relevant management team for further investigations and feedback will be reverted back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Boardmans's reply14 Jul 2015, 17:09
Official
Hello ronaug,
Thank you for bringing this matter our attention, we apologise for the inconvenience caused to you.
Kindly note we have escalated your query to the relevant management team for further investigations and feedback will be reverted back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter our attention, we apologise for the inconvenience caused to you.
Kindly note we have escalated your query to the relevant management team for further investigations and feedback will be reverted back to you directly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,