AA
Aleem A
1 reviews | Active since Jan 2017
27 Jan 2017, 21:05
Regretable Registry
<p>Myself and my wife visited Boardmans in Canal Walk to create a gift registry.</p> <p>On entering the store. They told us that their register system was not working and in order for us to create one. We would need to take each item physically to the counter to have it scanned while each time we had to wait in que again.</p> <p> </p> <p>After our wedding, while opening the gifts we realised that we got the same gifts from our guests (specifically Casserole dish).</p> <p> </p> <p>We realised that the staff at Boardmans hadn'the taken the items off the registry when it was bought.</p> <p> </p> <p>We went to Boardmans to notify them of their mistakes and they completely denied it, not taking responsibility for their *****-up.</p> <p> </p> <p>Boardmans, what must I do with 20 Casserole Dishes????</p> <p> </p> <p> </p>
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Replies (2)
Boardmans's replyOfficial
28 Jan 2017, 10:11We have escalated the complaint to the Boardman's Canal Walk management to address as our valued customer is not happy that received duplication on the wedding registry gifts and reported the matter to the store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's reply28 Jan 2017, 10:11
Official
We have escalated the complaint to the Boardman's Canal Walk management to address as our valued customer is not happy that received duplication on the wedding registry gifts and reported the matter to the store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's replyOfficial
28 Jan 2017, 10:11We have escalated the complaint to the Boardman's Canal Walk management to address as our valued customer is not happy that received duplication on the wedding registry gifts and reported the matter to the store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Boardmans's reply28 Jan 2017, 10:11
Official
We have escalated the complaint to the Boardman's Canal Walk management to address as our valued customer is not happy that received duplication on the wedding registry gifts and reported the matter to the store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,