Refusal to refund money on item purchased the day before

I purchased R4500 worth of goods from Boardmans. my wife returned R800 worth of items the next day to the Mall of Africa branch. The manager refused to refund the items back onto my credit card and would only issue a store gift card. i explained that according to the CPA the customer could choose if they wanted store credit or if they wanted the full refund. he very rudely told me on the phone that it was Edcons policy not to refund to the method of payment.

i explained that he must talk to his superiors and he very rudely said he didnt have to and i said he must. i also explained that i will contact Edcon Group and he said i must go ahead and that they will tell me the same thing. he was extremely rude and Abrubt.

i contacted the Edcon Legal department whom agreed that it was NOT Edcons policy to not issue refunds to the method of payment. the Legal department called the store whereby the Manager then realised he was in trouble and **** to the Edcon Rep.

He obviously thought that this would be his word against mine. he doesnt realise that my phone call with him was over a recorded line.

Do not buy from the Boardmans in Mall of Africa.

the manager Vusi is rude, lies and clearly doesnt know what he is doing. the fact that it takes the customer calling the groups legal department on a simple thing is ridiculous.

Boardmans do something about your staff before you lose your entire customer base.

Neither me nor my family will shop at Boardmans again and would rather pay a premium than have to deal with the likes of Vusi again.