Refusal to exchange Damaged/ Faulty Boardmans Product

I received a Boardmans Stainless Steel Stand Blender BL9819 (1.3l capacity) as a gift in October 2017. Only opened it in December 2017. First i thought it was just me that used it incorrectly. I found that it could only blend small portions of anything. As soon as I filled it more than the 250ml capacity it does not blend at all. So it was time consuming as i had to blend small portions at a time. I bought me a Sunbeam blender to test the difference, and what a bliss that was. No problems at all. I can fill it up till 1.5l capacity and it blends everything.

I then decided to return the blender , however the Boardmans branch said they will not exchange or return the money of the for the item without a receipt. They told me to ask the person who gave the gift to tell me the exact date of purchase, so they can find the purchase on the system. However that person could not remember the exact date of the purchase, nor did she keep the receipt. Problem was she bought it with some more items and then decided to give it to me as a gift. It was tested in the store and it can blend small portions but not large portions. Now I'm stuck with a product that does not serve its full purpose. I am very disappointed , as Boardmans product are quiet expensive, and now I will be stuck with a white elephant. I wrote to Boardmans and their reponse as follws: "We apologize for the inconvenience caused. Kindly be advised that as per our terms and conditions, we will refund or exchange merchandise, appliances and electrical products provided that: • there is valid proof of purchase, i.e. till slip or gift receipt."

Sorry, next time i will insist that the person write down when they bought the gift, or that i want the slip or they can keep the gift.

Now i'm stuck with a useless heavy piece of equipment. Will never ever buy a Boarmans product or at Boardmans again.