1 reviews | Active since Jul 2011
Refund still not credited to account after more than a month
<p>I will keep this short, because I have already spent too much time on this irritating issue. Bought item online at Boardmans start of July (order # ********** 16). Few days later Boardmans confirmed that item was out of stock and they will cancel the order and process the refund. After a week the refund still didn't reflect. I sent a query and after 4 days only they responded saying that they will send it to be processed. After a week, still nothing. I enquired again on the same mail thread and logged more queries, but still no response and still no refund/credit!!!!</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the refund status as the items that you ordered were not in stock, has been reported to to the Boardmans online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ********** 367/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the refund status as the items that you ordered were not in stock, has been reported to to the Boardmans online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ********** 367/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.