KJvV
Kylie Janse van Vuuren
1 reviews | Active since Jul 2013
07 Dec 2015, 14:35
REFUND REQUIRED
I ordered an item online and was informed there was no stock.<br> <br> I requested a refund for the item and was promised this would take place before the end of the week.<br> <br> It has now been a week since I was promised this, and no feedback.<br> <br> Furthermore, I contacted the call center to follow up and have been giving nothing but absolute ******* service.<br> <br> I myself work in a call center and client service and am disgusted.<br> <br> If I do not receive a response from someone in a position of Authority and Boardmans within the next 24 hours, I will be reporting this to the Consumer Protection Agency.<br> <br>
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Boardmans's replyOfficial
09 Dec 2015, 14:06Hello KylievanVuuren,
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We must apologise for the delayed response however we can confirm that there was a telephone discussion with one of our consultants updating you about the refund status.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We must apologise for the delayed response however we can confirm that there was a telephone discussion with one of our consultants updating you about the refund status.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Boardmans's reply09 Dec 2015, 14:06
Official
Hello KylievanVuuren,
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We must apologise for the delayed response however we can confirm that there was a telephone discussion with one of our consultants updating you about the refund status.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We must apologise for the delayed response however we can confirm that there was a telephone discussion with one of our consultants updating you about the refund status.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,