ZM
Zizo M
1 reviews | Active since Dec 2011
25 Jan 2016, 10:10
Refund for out of stock Item
On the 24th of November 2015 I ordered some items on-line, I was called a week later and informed that the queen bedding I had ordered and paid for was no longer in stock and that I would be refunded. I have been calling for the past 2 weeks trying to enquire as to when I am receiving my refund and a consultant was supposed to call me last week to help resolve this but I am still waiting.<br> Please advise way forward as calling on-line support is not getting me anywhere.<br>
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Boardmans's replyOfficial
27 Jan 2016, 13:05Hello Zizo ,
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. Kindly note we contacted you on the number provided ***) and it was not available on the network.
We have forwarded your refund query to the Online management team and we will revert back with feedback.
Your refund request reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. Kindly note we contacted you on the number provided ***) and it was not available on the network.
We have forwarded your refund query to the Online management team and we will revert back with feedback.
Your refund request reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Boardmans's reply27 Jan 2016, 13:05
Official
Hello Zizo ,
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. Kindly note we contacted you on the number provided ***) and it was not available on the network.
We have forwarded your refund query to the Online management team and we will revert back with feedback.
Your refund request reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. Kindly note we contacted you on the number provided ***) and it was not available on the network.
We have forwarded your refund query to the Online management team and we will revert back with feedback.
Your refund request reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***