WN
Wesley N
1 reviews | Active since Jul 2010
13 Oct 2015, 11:52
Refund for order out of stock
I ordered 5 things online on the 29th June, which got delivered within a week. with the exception of a Boardmans 12 piece kitchen tool set which was out of stock. I then asked for a refund on the 25th July for the part that was out of stock.<br> Boardmans Order Confirmation *** OCC:*** . <br> It is now October and my emails to boardmans customer services gets ingorned and still no refund. i sent an email in September to follow up and then again last week. still no response from anyone and i have checked the statements since July.. No refunds on my account<br> <br> Why does your customer service suck so much.
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Boardmans's replyOfficial
13 Oct 2015, 13:22Hello robopup,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to our online department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the inconvenience and thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to our online department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the inconvenience and thank you for your patience.
Kind regards,
Edcon customer experience team
***
Boardmans's reply13 Oct 2015, 13:22
Official
Hello robopup,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to our online department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the inconvenience and thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to our online department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Again we do apologise for the inconvenience and thank you for your patience.
Kind regards,
Edcon customer experience team
***