REFUND

<p>I cancelled an online order Tue 2/28/2017 8:25 AM the response was that my refund will be done within 7-10 days .I then made a followup Tue 3/7/2017 11:09 AM</p> <p>On the 14th I was on a call for 20Minutes their consultant ,who is just busy repeating same things that I have on this email ,the next thing she goes and looking for a technician dealing with my refund .they come back and extend the number of days now from 10-14 days because of the nature of payment that I used a debit card not an Edgar’s account .then if that’s case why was this not stated on any of the response that I received or at least ask me what kind of a payment did I do ,thereafter they advise me of their conditions on type of payment .they wait for me to make a phone call on the 11th day and that’s when they tell me about 10-14 days.</p> <p> </p> <p>I requested on my email for my refund to be in my account by the end of the day 2017/03/15 until today there is no money in my account .i then sent another email</p> <p> </p> <p>this was the resposnse</p> <p> </p> <p>Good day Thabiso</p> <p>Thank you for your email.</p> <p>Kindly be advised that we have escalated you request to the online team.</p> <p> </p> <p> </p>