dS
danielle S
1 reviews | Active since Jun 2012
20 Jul 2015, 09:31
***/GO please cancel order
hi <br> <br> its 7 days now that I've been told my orders are dispatched and out for delivery and im still awaiting my orders 1 is still being processed yet its 12 days later. please can you cancel all these orders . its been a month now waiting for the 1st order that till hasn't been delivered . please refund my R2131.63 immediately. i wish to have no further dealings with BOARDMANS. this is what you state on all your invoice. Your order will be delivered in 2-5 working days to: its misleading and unprofessional. i want my money back NOW>
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Boardmans's replyOfficial
20 Jul 2015, 12:52Hello danielledee3@,
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your online shopping and we sincerely apologise for the inconvenienced caused to you.
Kindly note that the courier company were unsuccessful to locate the delivery address and as per your request this matter has been escalated to the relevant department for cancellation and refund.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your online shopping and we sincerely apologise for the inconvenienced caused to you.
Kindly note that the courier company were unsuccessful to locate the delivery address and as per your request this matter has been escalated to the relevant department for cancellation and refund.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Boardmans's reply20 Jul 2015, 12:52
Official
Hello danielledee3@,
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your online shopping and we sincerely apologise for the inconvenienced caused to you.
Kindly note that the courier company were unsuccessful to locate the delivery address and as per your request this matter has been escalated to the relevant department for cancellation and refund.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns regarding your online shopping and we sincerely apologise for the inconvenienced caused to you.
Kindly note that the courier company were unsuccessful to locate the delivery address and as per your request this matter has been escalated to the relevant department for cancellation and refund.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your reference number will remain the same : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***