received an incomplete order after a month!

I ordered online from Boardmans after waiting for a month just to have my order delivered and sending countless emails to them with no response whatsoever! Finally on Thursday, 20 August I received my order once I opened the box I found that 1 item the Umbra glass bottle opener wasn't in the box however, the packing slip shows all items I ordered have been packed. This isn't true my order is incomplete! I immediately called the online call centre to log the complaint and was assured by Jackie she has escalated the matter and I will receive a call from someone by Friday (the next day). I even sent an email to log the complaint and as usual I just got a system generated automated response. Friday came nobody called as expected because they clearly don't know what they are doing at the Edcon group and clearly not following process. The only communication I received from them was two emails sending me my statement and reminding me to make my monthly instalment. How must a person pay when they didn't receive the full order and they not happy with service received?! Clearly shows they only interested in money when it comes to providing service to their customers they are pathetic!!!