1 reviews | Active since Mar 2009
Really poor service from Boardmans Online
<p>I am getting really irritated with Boardmans online. On Jun 27, I ordered something on the site paying with my Edgars card. Two weeks later, I had to ask Boardmans where the order was. After multiple emails, I eventually got a response that there was no stock and the order was going to be cancelled and my card refunded. I dont know why it was me that had to follow up on this to begin with.</p> <p> </p> <p>This refund was promised on July the 7th with apparently 5 days to complete. I find it interesting that its an INSTANTANEOUS account billing when I order something but I have to wait ages for a refund (#interest)</p> <p> </p> <p>Anyways, its now TWO WEEKS later and the refund is not reflecting on my account and the number I have been given to phone (fourth time round) is always engaged</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as the items were not in stock, to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 130/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as the items were not in stock, to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 130/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
hi #boardmans. its been three months and multiple unfulfilled promises to do this refund and nothing has happened. my account is approaching the point where only this amount is going to be outstanding and i refuse to pay it. Does it normally take in excess of three months to refund customers?
hi #boardmans. its been three months and multiple unfulfilled promises to do this refund and nothing has happened. my account is approaching the point where only this amount is going to be outstanding and i refuse to pay it. Does it normally take in excess of three months to refund customers?