Really bad customer service @ Tygervalley branch

I bought a Russell Hobbs juicer at Boardmans Tygervalley in November 2016. It gave me problems 6 months after purchase but for some reason I couldn't find the slip and box but I new I had it. When we moved December 2017 I found the box and everything in it. I went to Tygervalley Boardmans to ask them if they can send it away to Russell Hobbs, I was even willing to pay for the repairs. All the guy told me was, "sorry they don't products in after 1 year warranty. I must go to Russell Hobbs myself". That is really bad service. I purchased it at Boardmans- not at Russell Hobbs. They should send it away. It's really also just the way the guy said it. Th staff are really bad and not helpful at all. I'll never buy an appliance at Boardmans again. Now I'm sitting with a broken juicer because Russell Hobbs doesn't even reply to my emails. So much for a "good brand"