AT
Annah T
1 reviews | Active since May 2012
12 Aug 2015, 18:26
quick to take but slow to return!
Boardmans design quarter triplicated my online purchase but are hassling to refund me my money, even after numerous conversations and visits to the store my order is still not fully refunded. Im disappointed because no one commumicates with me, I always have to call and follow up. Im truly disappointed and will never make use of their online services anymore.
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Boardmans's replyOfficial
13 Aug 2015, 15:59Hello annah87,
Thank you for taking the time and discussing the concerns you have regarding your refund. We can understand the frustrations this has caused you, as per our telephonic discussion kindly note this matter has been escalated to the store manager directly for immediate intervention and feedback will be provided back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have regarding your refund. We can understand the frustrations this has caused you, as per our telephonic discussion kindly note this matter has been escalated to the store manager directly for immediate intervention and feedback will be provided back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Boardmans's reply13 Aug 2015, 15:59
Official
Hello annah87,
Thank you for taking the time and discussing the concerns you have regarding your refund. We can understand the frustrations this has caused you, as per our telephonic discussion kindly note this matter has been escalated to the store manager directly for immediate intervention and feedback will be provided back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have regarding your refund. We can understand the frustrations this has caused you, as per our telephonic discussion kindly note this matter has been escalated to the store manager directly for immediate intervention and feedback will be provided back to you shortly.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***