1 reviews | Active since May 2010
Put your self in your client's shoes...
I went to Boardmans on the 19 Jan to return some cushions that I bought on the 23 Dec. Before I went there, I contacted them to inform them that the cushions does not match my Sofa, so I want to return them & get the refund but I can't find the slip. They told me that they can REFUND me only if I can come with my Bank Statement to confirm the transaction, bank card used for the purchase, ID book + cash card. I provided all what was required but they couldn't help me saying that the policy does not allow. I understand the issue of the policy but why didn't they tell me the time I was talking to them on the phone, before I could even spend my money driving a long way to Nelpruit. My reason for phoning them before was to check with them before spending & wasting time. I need my cash back because I gave them everything that is proof enough, that I am the one bought the items and at Boardmans Nelspruit. I waited for a long time in the shop and eventually was told that I can only get a Voucher. I don't need a Voucher but I need my cash back as I indicated on the phone the time I was talking to them.
Thank you for bringing this matter to our attention. Our Refund & Exchange policy is clear, we will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
For full terms you can visit the following link: http://www.boardmans.co.za/returns-policy
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind regards,
Edcon customer Experience Team,
***
Thank you for bringing this matter to our attention. Our Refund & Exchange policy is clear, we will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
For full terms you can visit the following link: http://www.boardmans.co.za/returns-policy
If you have any future concerns or issues that you are not entirely happy with, you are more than welcome to come and speak to us on ***(***) to enable us to address your concerns immediately.
Kind regards,
Edcon customer Experience Team,
***