1 reviews | Active since Dec 2015
PUT DOWN PHONE IN YOUR EAR SO YOU CANT COMPLAIN
I tried to do a wedding registry at Boardmans Clearwater. When i looked at the list online, not only was half the stuff that scanned not there but the stuff that I did scan was all in ridiculous quantities, eg 55 mugs, 3 ironing board, 23 mixing bowls etc???<br> <br> So first I tried to phone Boardmans Clearwater to rectify it but every time I would get through after waiting ages on the line, whoever was on the other side would literally pick up and put down! I must have called 7 times. Then I tried head office which gave me the customer complaints number. Again you hold for ages and when someone answers, you can either not hear them or they just put the phone down before you can even speak to anyone. <br> <br> I am going to go there as soon as possible and remove my registry and put it a @home who were super helpful, and I will tell everyone about their terrible service.
Thank you for bringing the above concerns to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers have addressed all concerns raised in regards to the lapse in service experience and the wedding registry concerns to the stores and online management team. We subsequently received feedback confirming that arrangements have been made with you to come visit the store in order to implement a fix on your wedding registry.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing the above concerns to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused to you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers have addressed all concerns raised in regards to the lapse in service experience and the wedding registry concerns to the stores and online management team. We subsequently received feedback confirming that arrangements have been made with you to come visit the store in order to implement a fix on your wedding registry.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***