Public Warning - Do not order online!

I ordered 5 items. I emailed for answers after no delivery but no one rep****. I phoned and was informed that 2 items are out of stock, therefore the delay. A VERY unprofessional Tapelo couldn't understand my order, and I had to hangd on for almost 7 minutes. He then promised the remaining items will be delivered on Friday. Still NOTHING. Phoned again, whereafter he promised for Monday. STIL NOTHING. Phoned again today, and he now informs me yet another item is out of stock (after I had to hold the line for 12 mins). I insisted to speak to the Manager, and after holding for ANOTHER 6 minutes, Ntuli makes me repeat the whole story, and tells me the exact same thing that Tapelo just explained! In how many different ways should I say \If some items are out of stock