POOR SERVICE WHEN TRYING TO OPEN AN ACCOUNT!!

I would like to express my extreme dissatisfaction with the poor service I am currently receiving. I visited Boardmans La Lucia Mall on 6 May 2018 and was prompted by one of the employees to open an account due to their R900 off special etc. I would like to put o record that the guy in store Xolani, is very helpful and efficient. I unfortunately cannot say the same for your new accounts personnel. Anyway back to 6 May 2018.... Xolani advised me that it will take 15 mins to open an account, all i will need is my bank statement and ID, as oit was a Sunday he told me that i ca get a statement from the ATM. So i ran up to the bank, pulled a statement and Xolani processed my application. From there on it was a nightmare, i waited in store for an hour as he was experiencing system issues. As I had already taken an hour from my family whom were waiting with me, i told Xolani that he can give me a call once they get back to him. On 7 May 2018, Xolani called me to advise that new accounts is still busy with my application but has picked up my surname differs from what they have on system (i got married) i advised that yest my surname may have changed on record and provided him with the information, He then called me on 8 May 2018 and asked me to come in store to complete application, which i did, waited another hour for an answer, eventually got tired and asked him to call me. I get a call n 10 May 2018 requesting to bring through a marriage certificate. I then drove to Boardmans on 12 May 2018, provided my marriage certificate. AGAIN waited for an answer, actually stalled in the mall for 3 hours but no feedback from new accounts! Today i get a call from Xolani, asking me for yet another bank statement from inside the bank as the one from the ATM is not accepted!! I drive to La Lucia and provide him with a stamped bank statement, again waited... after an hour came back to work. To my horror Xolani calls me yet again to advise that new accounts is unwilling to accept my marriage certificate for some bull**** reason that it needs to be in another format blah blah blah!!! I have used this certificate when purchasing a car and house and also other accounts!! i have never come across such poor back and forth service in my life! I am running around everyday for a new damn requirement. Please someone senior needs to fix this or else i will take this poor service and report it further.