Poor Service to a Good Customer

I think over the past three months i may have spent over ten thousand at boardmans, the staff at Walmer Park know me well, and i have a good relationship with most of them. <br> <br> Sadly when i went to return an item on day, my usual store had been closed due to load shedding, since i wanted to progress with my day, i made the commute to Green Acres, where i waited in Que for 20 minutes while i watched four employees chat away behind a till point where only one teller was open, i get that it is a complicated job but three assisting one is ridiculous, i assume the till does the math for them? <br> So the point of my story, i had finally reached the end, some would say the light at the end of the tunnel, with my boxed heater and till slip in my hand. To my surprise ( jokes i honestly was not surprised) the cashier hadn't a cooking clue what she was doing and summoned her idiotic manager (note how polite i am being).<br> Le manageress refused to return my heater as i did not have a substantiate reason for my return, apparently i dont need this was not good enough. I huffed and i puffed and still she remain a dunce. I was ready to go to legal, but made a pitstop at walmer, where i was given a refund