Poor service, shoddy quality goods and poor manage

I ordered some crockery online. In due course, two boxes were delivered to me. Both addressed to me. After the couriers left, I opened the first box. In it was my order, and two items were broken. Puzzled by the second box, since all my items were in the first, I opened it. In it were two box sets of Noritake dinner services. I did not order these. I immediately sent an e-mail to Boardmans telling them of the broken items, as well as the two Noritake dinner services. They responded by saying they would attend to my query shortly. That was more than a month ago, and I have not heard anything.<br> Since then, two of the ordered items of crockery broke when I poured hot water into them. So not only have they not replaced the items broken in transit, the quality of the goods is clearly poor too. And what kind of stock management allows them to deliver two Noritake dinner services to someone who did not order them, and then not collect them when reported?