1 reviews | Active since Jul 2012
Poor Service from Boardmans Brooklyn
To Boardmans Head office<br> <br> Please respond to the matter below:<br> <br> I had purchased a lounge lighting upright lamp on the following date: 21-10-2015<br> When I got home and decided to connected the lamp, to my surprise it did not work.<br> <br> I then called the Boardmans branch and informed Justice who was the manager on duty (on the same day).<br> It has been over 3 weeks now from the date of purchase and the broken light is still not replaced. Justice never returns any of my calls.<br> <br> I made numerous calls to the store and also spoke to Sandile a new staff member at this branch. Either the manger or Sandile was going to let me know if they received the lamp in the week of 9-13 November 2015. <br> <br> I am a valued customer at Boardmans and Edgars and refused to be ignored or treated like this. Call up my account and you will notice that I make frequent purchases at your stores.<br> <br> This is not the way a customer should be treated. I want the upright steel lamp that I requested to replace the broken one that I purchased. <br> <br> No one attempts to answer the phone at this store, please look into this. <br> <br> Concerned customer, <br> Mr V Naidoo <br> 15-11-201s
Kindly note we tried contacting you telephonically at about 11:31 but could not reach you. ( Unable to leave a voice message).
Thank you for notifying us of your shopping experience at our Boardmans Brooklyn Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we addressed all concerns raised with the stores management team. We subsequently received feedback confirming that the store is waiting for you to return the faulty item. We will then send the picture to our buyer for replacement purposes as the SKU that was provided was the incorrect one.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Kindly note we tried contacting you telephonically at about 11:31 but could not reach you. ( Unable to leave a voice message).
Thank you for notifying us of your shopping experience at our Boardmans Brooklyn Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we addressed all concerns raised with the stores management team. We subsequently received feedback confirming that the store is waiting for you to return the faulty item. We will then send the picture to our buyer for replacement purposes as the SKU that was provided was the incorrect one.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO