poor service and *****s

I am sending an email once again because after 1 month and 14 days I still don`t have an answer!<br> <br> When will i receive my refund? <br> <br> on the 1st of Dec 2015 i placed an order online by the 15th of Dec it still wasn`t delivered because of the pathetic service and no reply from the boardmans email I decided to cancel my order. <br> <br> on the 19th of Dec I received this email from the boardmans online team:<br> <br> Order #*** - Processing OCC:***<br> <br> Good Day<br> Kindly accept our sincere apology for late response , please be advised that your order has been cancelled and refund will be provided.<br> Regards <br> Boardman's Online Team <br> last week I sent 3 emails up to today I still haven`t received any reply - the automated email says that they will respond within 24 hours (Don`t feed people lies) <br> I did receive an email from my previous hellopeter complaint saying that you tried to phone with an explanation unfortunately I was in a business meeting and could not answer. when I phoned back I had to wait while they tried to figure out what is going on. The lady dropped the phone in my ear after 10 mins holding the line. <br> Fix your mix up before the end of the week before I persue legal action.