1 reviews | Active since Jun 2015
Poor Service
Good day<br> <br> On the 20/06/2015 I went to Baordmans to purchase a microwave. I was not helped when searching for the microwave and had to carry the box to the till myself. Then when I got to the till, I discovered that I didn't have my Edgars card, as I wanted to buy on account. The teller was not helpful and said she couldn't sell to me without my ID book. I left the mall, planning to return with my ID.<br> <br> On the 27/06/2015 I returned to Boardmans to purchase a microwave. The teller who had no name badge, informed me at the till, that they do not accept the green ID book for purchases on the account. Further, when I complained, she said that the person that does cards isn't in store and that I must go to the Edgars store to make a card. <br> I went to Edgars and on my return, was finally helped. However this rude person put the microwave box \on"the shopping trolley"
Thank you for notifying us of your shopping experience at our Boardmans Brooklyn Store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. The store management team at the store has already been notified to address it.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Thank you for notifying us of your shopping experience at our Boardmans Brooklyn Store. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. The store management team at the store has already been notified to address it.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,