HS
Hlobohang S

1 reviews | Active since Apr 2011

22 Mar 2017, 09:43

Poor Service

<p>This is the 3rd message and I'm not getting any assistance from you, Instead you keep sending me emails saying you hope i'm enjoying my delivery. how can I enjoy something that I don't have/ I didn't receive. And now I have to waste my money following up on your own mistake, you don't even have the decency of calling me just to hear my frustration.</p>

0
Replies (3)
Boardmans
Boardmans's reply22 Mar 2017, 10:42
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we will have to escalate the matter to the Ecommerce Online team regarding the order that you are tracking, however we will need the order number, they will action and revert back to you with feedback. We attempted calling you on the following number to discuss the matter as per your request , however you were unreachable. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

Boardmans
Boardmans's reply22 Mar 2017, 10:42
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we will have to escalate the matter to the Ecommerce Online team regarding the order that you are tracking, however we will need the order number, they will action and revert back to you with feedback. We attempted calling you on the following number to discuss the matter as per your request , however you were unreachable. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,

Boardmans
Boardmans's reply22 Mar 2017, 10:43
Official

We sincerely apologize for the inconvenience caused. Kindly be advised that we will have to escalate the matter to the Ecommerce Online team regarding the order that you are tracking, however we will need the order number, they will action and revert back to you with feedback. We attempted calling you on the following number to discuss the matter as per your request , however you were unreachable. Please find the below reference number for your post ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.

Kind regards,

Customer Experience Team

Call Centre: ***

Best regards,