PV
Petro V

1 reviews | Active since Nov 2016

14 Nov 2016, 21:01

Poor service

<p>Good day I made an online order on Sunday 06-11-2016 and received my order today.</p> <p>Thursday the 10-11-2016 they called to tell me my the natural dealer duvet cover set is out of stock , I told the lady it is fine they can just credit my account and then send the rest of the stuff.</p> <p>it arrived today and I open the package's, I ordered 3 duvet cover sets and the one they told me one is not in stock that I understand but there is just one in the box I got on my phone and reported the missing item private cOllerton dark gred mikrofibre duvet cover set(the oder pages that came with package the items was marked of on the first page but the second page where the third cover set was on is not marked and not in the box) I unpacked the 2x boardman's white embossed heart 16 piece dinner set the one had a cracked cup in it and the other one had a bowl missing from the set. How do they check the stock is it refund items that they send me and how does the packer miss items. Is this really boardman's service. It is really a poling service and will not recommend it to anybody. I spend R2345.65 and most of the expensive items is faulty, the cover set that was not in stock is still not refunded on my account.</p> <p> </p> <p>-- <br />Vriendelike Groete/Kind Regards</p> <p>Petro Viljoen</p> <p> </p>

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Replies (1)
Boardmans
Boardmans's reply15 Nov 2016, 09:39
Official

Thank you for taking the time to share your concerns with us.

We must sincerely apologise for the inconvenience caused with regards to online shopping, please be advised we have addressed this incident with our online team , you will be receiving feedback shortly.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***

Best regards,