Poor service
<p>Went to Boardmans East London Hemingways to return a broken Russell Hobbs mist fan. When I arrived I instantly got arrogant service from the Store manager Billie. Asked me why I disassembled the fan as they need to test it. I asked how am I supposed to bring it back in the original packaging if it is not disassembled. Wanted to give me a replacement fan that is not at all similar to the one I had. She had given me the impression that I had done something wrong in bringing the broken fan back. I will not buy there again. </p>
Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to the service rendered to you. We have addressed this incident with the store manager , you will be receiving feedback shortly.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We are so sorry to hear about your unpleasant experience in store with regards to the service rendered to you. We have addressed this incident with the store manager , you will be receiving feedback shortly.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***