1 reviews | Active since Dec 2013
Poor service
<p>I went to boardmans to replace a set of pillow covers I had bought earlier</p> <p>The staff being very unfriendly told me that I was a few days over the 1 month period.</p> <p>I clearly pointed out that right next to the till point it states that they give 6 months provided it's still in original packaging and the till slip is valid</p> <p> </p> <p>But the manager as well seems to be a bit annoyed as apparently that's not his job to do any work</p> <p> </p> <p>The service is pathetic but what is new with edcon</p> <p> </p>
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans East rand management to address as our valued customer is not happy that the store staff members had bad attitude which resulted in our valued customer not happy with the overall poor service that was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 023/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Boardmans East rand management to address as our valued customer is not happy that the store staff members had bad attitude which resulted in our valued customer not happy with the overall poor service that was rendered, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 023/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.