1 reviews | Active since May 2016
Poor online service!!!
Hi bought items online 6 January 2016, only half of the items ordered arrived a week later. I phoned and emailed but no one came back to me with answers. I took the items I received to Brooklyn Mall branch for a refund, they were very helpful and even tried to phone Headquarters but no one answered the phone. I again phoned the customer line were Itumenleng the consultant I spoke to promised me that a refund was done to my account. To this day I still haven't received a refund for the outstanding products!!!! Their customers service is terrible, I have no other choice than to take legal action.
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce management for actioning accordingly as it has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is our priority and we must apologize for this lapse in service. We have escalated the complaint to the E-commerce management for actioning accordingly as it has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Still no correspondence from your side!!??
Still no correspondence from your side!!??
Thank you for updating us , we have escalated the request for an update to the Online team management , they will revert back to you, our valued customer with way forward.
Your reference number remains the below
***/GO
We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for updating us , we have escalated the request for an update to the Online team management , they will revert back to you, our valued customer with way forward.
Your reference number remains the below
***/GO
We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Can't believe how unprofessional you are. I haven't received one phone call since I lodge the complaint in January!
Empty promises of someone will get back to you in 48hours!!!!
Can't believe how unprofessional you are. I haven't received one phone call since I lodge the complaint in January!
Empty promises of someone will get back to you in 48hours!!!!