Poor Customer Service, No delivery and No Refund

I made a purchase online sometime in January and I got a note saying that I was going to get a refund or have the missing item posted to me within 7 days. After almost 2 months and no refund I sent an email about the issue and got the response that everything was going to be sorted out. I then made another online purchase and some item was missing but I never got any response, refund or feedback. I sent various emails and after getting no response, I then went to the Greenstone branch and they told me they couldn't help me and was advised to go to Fairways. I had to drive there but I was told that this was still being sorted out 5 months down the line. <br> <br> The lady who attended to me took all my details and made copies and promised me that I was going to get a call from Roxanne on Monday since it was a Sunday and they couldn't help me. I haven't heard from Boardmans and I do not know what to do since calls, emails and going to the shop physically has failed. This is very unprofessional and unacceptable since the money has already been deducted from my Thank U card. Why advertise items you do not have.