Poor Customer Service for the Boardmans Brand Products

I purchased the Boardmans brand pots and broke the glass lid for one of the pots by accident. I then visited several stores in the Pretoria region, none of the stores keep lids for their pots. I was advised by the Centurion Boardmans to look for a lid at at Game. Can you imagine the shock I got when an employee suggested this? Boardmans your products should carry accessories, as you have the same items for many years - I am not going to purchase a new pot just for the lid. Your employees lack customer service. I am very disappointed. I would think twice if I should support your brand again. Regards, Loyal Customer.