LR
Lusani R
1 reviews | Active since Oct 2015
03 Dec 2015, 10:06
Poor Customer Service
I made an order with Boardmans Online store, the parcel was due to be received within 5 days. The store has not contacted me to advise on the delay and they keep on saying the matter has been escalated. this is the second time I encounter the same issue with the same store.<br> <br> I am very disappointed.
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Replies (1)
Boardmans's replyOfficial
03 Dec 2015, 12:45Hello lusani.j,
Please accept our sincere apologies for the lapse in service experienced.
We have just received notification confirming that two items are not available on stock. Our online management team are sourcing the products for you. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced.
We have just received notification confirming that two items are not available on stock. Our online management team are sourcing the products for you. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply03 Dec 2015, 12:45
Official
Hello lusani.j,
Please accept our sincere apologies for the lapse in service experienced.
We have just received notification confirming that two items are not available on stock. Our online management team are sourcing the products for you. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the lapse in service experienced.
We have just received notification confirming that two items are not available on stock. Our online management team are sourcing the products for you. Upon their findings direct feedback confirming resolution will be provided to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***