RA
Ronel A
1 reviews | Active since Mar 2009
22 Jun 2015, 18:22
Please solve my issue!
Following my complaint o Hellopeter, 11:39 Tue 9 Jun, I had to still make a number of queries with boardmans and finally got to speak to ILSE after demanding I speak wth someone and not be told to wat.<br> <br> I eventually received the pan, but I am still waiting on Boardmans Online to credit my duplicated payment from my credit card. I asked Thapelo Matoase to let me know when the transaction will be reversed, and still have not received an answer. meanwhile my bank charges me interest.<br> <br> Please do not tell me to call the toll free number and reply to this without a solution. I have had to make too many queries via telephone and email. It is exhausting and very surprising for a big company like Edcon.<br> <br> I feel upset. No apology from Boardmans! makes me want to tell you to take some tips from woolworths on how to handle online shopping problem!.<br> <br> kind regards<br> Ronel
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Replies (1)
Boardmans's replyOfficial
23 Jun 2015, 16:07Hello ronaug,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you was unsuccessful, Kindly note as per our Boardmans online management team your refund has been processed and should reflect in your account within the next 72 hours.
Thank you for your continued support.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you was unsuccessful, Kindly note as per our Boardmans online management team your refund has been processed and should reflect in your account within the next 72 hours.
Thank you for your continued support.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Boardmans's reply23 Jun 2015, 16:07
Official
Hello ronaug,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you was unsuccessful, Kindly note as per our Boardmans online management team your refund has been processed and should reflect in your account within the next 72 hours.
Thank you for your continued support.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Our attempts to contact you was unsuccessful, Kindly note as per our Boardmans online management team your refund has been processed and should reflect in your account within the next 72 hours.
Thank you for your continued support.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,