1 reviews | Active since Aug 2011
****ed to the core
So I go to get stuff at your store in Eastgate.after my card was swiped the terminal shuts down. Thelma tells me that we have to swipe the card again . I get notification from my bank and I tell her but she doesn't care. I asked her to call her manager. Boy was I in for insults. 1st words where why do you look so angry these things happen. Who would not be angry after I was at the till for 15min. She goes on about how I will never understand her because I don't want to listen. She goes to the back and comes back with another manager atleast she was polite and knew what she was doing but I paid twice for my items. I am not going back to Eastgate. I want my cash transfered back by Wednesday and fix those terminals
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience especially with the way the issue was handled and addressed.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience especially with the way the issue was handled and addressed.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***