Payment made no goods and no credit refund

Order goods online with Boardmans and paid for them, their system did not generate an order but I called and reported the matter. I was asked to email through proof of payment in form of bank statements which I did three times. I have been waiting for the matter to be finalised and for a credit refund to be done from 7 January to date. I have emails from them acknowledging fault of their system and my payment but still no credit refund. I have spoken to so many of their consultants and always note their names down but they always pass the buck and make up excuses for each other. it is very sad with big companies because if the situation was revised I would be billed for every telephone call and letter of demand they write to me.<br> <br> I am so annoyed I do not think I will ever buy from them