SP
Sumaya P
1 reviews | Active since Aug 2013
15 Dec 2015, 12:32
Paying for Nothing!
Order number - ***.I purchased a bin online during the Boardmans Sale. On delivery of the bin I informed them on the 13 October 2015 that the bin was damaged and requested it to be replaced. On the 14 October I received confirmation that the courier would collect the bin. The bin was collected and NEVER replaced. Its two months later and even though I have been billed for the bin! I have still not received it. I have contacted Boardmans telephonically and per email, but have received no response.
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Boardmans's replyOfficial
19 Dec 2015, 14:03Hello Sumaya@0103,
In response to your recent query regarding the above-mentioned Boardmans (Online) store, please accept our sincere apology for the inconvenience that you may have incurred.
Boardmans as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Boardmans (Online) store, please accept our sincere apology for the inconvenience that you may have incurred.
Boardmans as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Boardmans's reply19 Dec 2015, 14:03
Official
Hello Sumaya@0103,
In response to your recent query regarding the above-mentioned Boardmans (Online) store, please accept our sincere apology for the inconvenience that you may have incurred.
Boardmans as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Boardmans (Online) store, please accept our sincere apology for the inconvenience that you may have incurred.
Boardmans as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,