Pathetic service from Boardmans online - zero star rating

<p>I am so frustrated with boardmans online. I am waiting for a refund since the end of January 2016 and I have spoken to numerous so called customer consultants but their pathetic excuses and unprofessional service annoys me to the extent that I escalated the query to the director of edcon but still no response. The following was my email to them and still no response.</p> <p>The Head of Boardmans Online</p> <p>When I call your customer care number, you talk about capable team members, that is the biggest joke of the year!!!! Not even the Manager Caroline has the guts to call me back.</p> <p>Boardmans is supposed to be this classy, professional store with excellent customer service however I've had the most pathetic, unprofessional experience with boardmans online.</p> <p>I made an online purchase in January 2016 and paid with my Thank You card.&nbsp;</p> <p>Boardmans could not honour some of the purchases due to stock issues.</p> <p>They promised to do a refund - sad to say that almost 4 months and after numerous calls and frustrations, &nbsp;I am still waiting for the refund of R733.77&nbsp;</p> <p>I've spoken to more than 10 consultants and the supervisor NTsiki, who I believe has now resigned but I'm told that they will get back to me but never do.</p> <p>&nbsp;</p> <p>Why do you open an online shopping app if you do not have the capacity to manage it professionally? This is seriously a joke.</p> <p>I've reached my wits end and if nobody calls me back by Wednesday 4 May I will take my frustrations to social media and consumer protection &nbsp;and radio - speak out</p> <p>All I want is for my refund to be done and to reflect on my Edgars account please. Is that too much to ask. Why cant a simple things as a refund be processed????</p> <p>&nbsp;</p> <p>Please call me urgently please.</p> <p>Lets see if this mail will be acknowledged &nbsp;</p> <p>&nbsp;</p>