MS
MARCELLE S
1 reviews | Active since Jun 2015
12 Jun 2015, 08:26
PATHETIC SERVICE FROM BOARDMANS ONLINE STORE
Placed an order on the 27th of May 2015, only received it on 8th of May. Customer Service phoned me the confirm that the order has been shipped with the ordered items... guess what!!?? one item not shipped. Phoned customer service yesterday, lady said that she will phone me back in 10min...still waiting. Phoned customer service this morning...phone put down in my ear....<br> <br> CLOSE YOUR ONLINE STORE - YOU GIVE PATHETIC SERVICE!!!
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Boardmans's replyOfficial
12 Jun 2015, 10:59Hello marcelleseg,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As per our telephonic discussion you advised that our online team was currently assisting you on the other line. The feedback form them is that the store will source the items and will be sent as soon as possible.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As per our telephonic discussion you advised that our online team was currently assisting you on the other line. The feedback form them is that the store will source the items and will be sent as soon as possible.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Boardmans's reply12 Jun 2015, 10:59
Official
Hello marcelleseg,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As per our telephonic discussion you advised that our online team was currently assisting you on the other line. The feedback form them is that the store will source the items and will be sent as soon as possible.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As per our telephonic discussion you advised that our online team was currently assisting you on the other line. The feedback form them is that the store will source the items and will be sent as soon as possible.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***