PATHETIC SERVICE AT BOARDMANS!

<p>I made an online purchase cia the boardmans website, on the 17/11/2016. It was my first purchase via Boardmans and it did state that the delivery time is between 2-5 working days. I have made online purchases before so i do know that you get sent communication in between the delivery time. On the 5th day i decided to call, beacuse when i went to track the order online, it said still in progress. So when i did call, they made me hold on forever, only to be told they dont see an online order, and it has not been picked as yet! So they did mention they will call back. Someone did call that evening to say they will start picking the order. The next day i decided to call to check if all was in order, they again said they are still waiting, will let me know. I did not receive any feedback and then called the day after. They now said that 3 items are not in stock ,which tehy waiting for?? that didnt make sense, if an item shows online, it has to be in stock or they would have mentioned it was "out of stock". So i told them to please refund those items that are out of stock and send me the rest. They gave me a reference number to say someone will call me to get those items refunded and the balance sent.Again, no one called and i had to call once again , and they mentioned that they will put a note to refund and the balance will be sent. An email was sent to say that the items are going to be couriered. So i called to make sure that it will be only the 5items and they wont bill me for the initial items as 3 were out of stock, the lady confirmed this. The parcel was delivered on a sat - With only 1 item in the box!! I immediately called the online department and they say they will only sort on the monday,28/11/2016. I called once again on the Monday and they say on the systme it shows all items were sent, which it was not. Two other people called and they were so unaware of what was going on, i had to keep repeating myself, which was frustrating. They eventually sent the rest of the order, but 1 item still short!! I called on the 29th and was told someone will call me back , but no one to date. Absolutely worst service ever and from such a reputable company....i have never experienced this before and such *********** staff - its unbelievable! I will NEVER shop at Boardmans EVER again and i will also be making people aware of such pathetic service.</p>