1 reviews | Active since Jan 2012
Pathetic service
<p>i bought bedding on 31 July and with moving house only got to return the items that i did not need yesterday, 04 September. i was just informed by the bored cashier that it is impossible to return the items. i know and respect that you have a return/refund policy but are you telling me that it is the end of the world if i did not return on time and that too due to unforeseen circumstances?? i am so disappointed as it just proves that my loyalty as a customer for about 15 years is not appreciated! no problem, i will shop where i am appreciated! GOODBYE Boardmans and Edgars!!!!!</p>
i have the till slip and the goods are exactly as i bought it
i have the till slip and the goods are exactly as i bought it
We would first like to apologise for the service you have received from our Boardmans the Grove branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that: There is valid proof of purchase, i.e. till slip or gift receipt; The goods are in its original packaging or condition, i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached. Kindly be advised that should it be out of the first 30 days or there is no proof of purchase the final decision will therefore lie with the store manager on this instance. Please find the below reference number for your post ********** 094/GO
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We would first like to apologise for the service you have received from our Boardmans the Grove branch. Kindly find our refund and exchange policy below. We will exchange or refund within the first 30 Days provided that: There is valid proof of purchase, i.e. till slip or gift receipt; The goods are in its original packaging or condition, i.e.; the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached. Kindly be advised that should it be out of the first 30 days or there is no proof of purchase the final decision will therefore lie with the store manager on this instance. Please find the below reference number for your post ********** 094/GO
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
it is 4 days over the 30 days refund policy. i have my receipt and the good are intact. the cashier just did not bother to assist and said that the system would not accept the refund. there was no manager to speak to.
it is 4 days over the 30 days refund policy. i have my receipt and the good are intact. the cashier just did not bother to assist and said that the system would not accept the refund. there was no manager to speak to.