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Faheema S

1 reviews | Active since Feb 2017

14 Jan 2018, 13:59

Pathetic service!!!!

I placed an order online on the 25th of November. A few weeks later the order was delivered and 1 item was out of stock. I was advised that a refund would be made. It is now the 14th of January and STILL no refund has been made. All this after endless emails and call for 2 months, after communicating with the manager on duty Brunelle.... still no refund!!!!

I cannot understand why my refund is taking so long ?!?!?!?! This is pathetic. I have to beg to get a refund?

Order number: ********** 71

0
Replies (4)
Boardmans
Boardmans's reply15 Jan 2018, 10:52
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the delayed refund.Kindly note that we are following up with the e-commerce team and feedback will be provided .***/GO

Kind regards

The Edcon Customer Experience Team

Best regards,

FS
Faheema S's update16 Jan 2018, 14:53
Reviewer Update
And this is the response received from Boardmans: "I have tried to contact you to no avail. Please note that your refund query has been escalated to the bank however we have not yet received a settlement report from the bank confirming credit of your refund. Apologies for the inconvenience caused." I still don't understand why refund hasn't been done ?
FS
Faheema S's update17 Jan 2018, 14:21
Reviewer Update
After tonnes of emails sent back and forth and numerous hope calls I have still not recieved my refund for an item purchased on the 25th of November. This is appalling!!!!
FS
Faheema S's update20 Jan 2018, 12:19
Reviewer Update
Business has responded but still no refund