Pathetic "service"

I placed an online order on 02 December 2017 and have to date not received my order.

I have followed up on numerous occasions with the call centre and with the two courier companies that Boardman's use, however, it appears that Boardman's did not hand over the parcel to either of the courier companies. Instead of acknowledging that they have no clue as to what happened to my order and sending out a replacement order, I keep getting told that the fulfilments department and manager will be in touch - I've yet to hear from them!

How can the Edcon group fail so miserably in delivering my small order?