1 reviews | Active since Jun 2013
Pathetic service
It took me three months and 7 calls to get the double charges reversed by the call centre. If you send a email you don't get any resoponses. In addition the items that were short delivered in June has still not been delivered! The best part is that I'm now being charged interest on my account despite the fact that I paid my account. I read all the bad comments about Boardmans online service, this must be is the only call centre that does not give you a reference number when you call. The call centre staff just tell you that the matter is escalated to accounts, dispatch or other dubious department. The average call to the call centre lasts 25 min, and if you request to speak to a manager than your call gets mysteriously dropped. The ethics of this company is tantamount to *****. No wonder Edcon is having financial troubles. Please reverse items not delivered and incorrect interest charges!
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to confirm that the amount has been credited back to the account and this will reflect on the September 2015 statement. The interest charged has been credited.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are and as discussed telephonically we would like to confirm that the amount has been credited back to the account and this will reflect on the September 2015 statement. The interest charged has been credited.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***