jM
judith M
1 reviews | Active since Jun 2011
30 Jul 2015, 05:49
PATHETIC SERVICE
i am still waiting for my children's money from BOARDMANS, I GOT A RESPONSE THE REFUND WILL BE SORTED WITH REF ***/GO WHAT DO I NEED TO DO TO GET MY REFUND, I DO NOT WANT ANY APOLOGIES FROM BOARDMANS I JUST WANT MY MONEY, I AM SO TIRED OF EXPLANING MYSELF, MAYBE I SHOULD GO TO SPEAK OUT WHERE BY YOU CAN EXPLAIN ON TELEVISION WHY IS IT SO DIFFICULT TO PROCESS REFUND???
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Boardmans's replyOfficial
30 Jul 2015, 10:26Hello hlumi31,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern. It has already been escalated to Online team for urgent response.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern. It has already been escalated to Online team for urgent response.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Boardmans's reply30 Jul 2015, 10:26
Official
Hello hlumi31,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern. It has already been escalated to Online team for urgent response.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern. It has already been escalated to Online team for urgent response.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Kind Regards,
Customer Experience Team
***