PATHETIC CUSTOMER SERVICE EVER!!!!!!

<p>Never in my entire life of being a customer of Edcon have I received such PATHETIC service! On the 27th of June I did a purchase online with Boardmans. I was advised that it will take 3-5 working days for delivery however I followed up on the 5th of July and again on the 6th of July and spoke to a Lerato at customer service for Boardmans. Lerato left me on the phone for about 10 minutes TWICE trying to get answers from her manager. After holding for all that time she finally decided that she will call me back when she can give me more answers. On the afternoon of the 06th of July she returned my call and advised that they were out of stock for the 1 item and can deliver the other in the meantime but I informed her to cancel the entire order. Since then for the past 2 MONTHS of numerous calls (after the order was cancelled) to follow up and emails sent ALL FROM MY SIDE I had no reply from ANYONE from the Edcon group specifically Boardmans as I was told Boardmans needs to credit me apparently. Every time I call to follow up I am just told that an URGENT REQUEST has been put on this for the credit to be done and I must call back to follow up.</p> <p>I then decided to put this complaint on facebook on Boardmans page as well after not getting any feedback from anyone and just being shoved from here to there. Boardmans just gave me a poor excuse saying: <br />''Boardmans Oh no! :( We sincerely apologize for our poor service. Please inbox us your order number + contact details so we can follow up on this.<br />Like<br />· Reply · August 25 at 3:36pm" But guess what.... no one has contact me up and untill today! Pathetic don't you think?</p> <p>It seems like this is a norm with Boardmans though after seeing all the complaints about people that is still waiting on their credits......Should I even be surprised?????</p> <p> </p> <p>NOT A VERY HAPPY CUSTOMER! To be honest quite disgusted by your poor customer sevice Boardsmans.</p>