1 reviews | Active since Apr 2012
Pathetic Customer Service
Hi, We recently had issues with items on our gift registry being duplicated and after trying to resolve we still had duplicate gifts given to us....That's not the matter at hand though. We opened the gift in question last week only to find an item missing. The product was a Russel Hobbs Stainless steel oval electric frying pan with an approximate value of +- R1200. We opened the box to find that the thermostat and power cable was missing. This is a brand new product and unacceptable. We didn't make too much of a fuss and decided to just go to our nearest store to exchange (Centurion Mall). We went into the store only to find a manager that was arrogant and did not want to help and asked us for a receipt??? Firstly this was a wedding gift from our \duplicated"registry that we had with boardmans and secondly the item is still in the original packaging. We where told that she cannot help???What ********"
Thank you for bringing this to our attention as this allows us to put situations in order so that you may continue to enjoy a pleasant shopping experience. Refunds or exchanges of items purchased online at www.boardmans.co.za may be done at any of our Boardmans stores. Please bring this document with you when you return or exchange an item at a Boardmans store.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
In order for us to assist you without no issues, you also need to adhere to companies Refund/Exchange policy.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Thank you for bringing this to our attention as this allows us to put situations in order so that you may continue to enjoy a pleasant shopping experience. Refunds or exchanges of items purchased online at www.boardmans.co.za may be done at any of our Boardmans stores. Please bring this document with you when you return or exchange an item at a Boardmans store.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
In order for us to assist you without no issues, you also need to adhere to companies Refund/Exchange policy.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***