Partial delivery of online order and lack of response re refund for difference

<p>I ordered linen from Boardmans online on the 25 of November 2016, but was informed via email by Tiyani Mawila that they are out of stock of the one item even thought the system indicated they had in stock. I requested a replacement adn refund for the difference. I subsequently received the order, but now missing a pillow and no replacement was included. I did receive a small refund, but it was only a fraction of the amount owed. Boarmans still has to refund an amount of R629,98. I emailed Tiyani Mawila, but got NO REPLY. I then phoned their online (supossed) support 11 times (the last person I spoke to counted it for me on the system) and spoke to various people, including Steve (x2), Given and were to be referred to Tabu and Prenelle, but STILL had no reply. Every time I am promissed that a supervisor/manager would phone me back (Steve even promissed me TWICE that a manager WILL phone me back on the SAME day), but to this day I have not received a single call or email after the initial contact. Boardmans positioned themselves as an organisation with high quality goods and excellent customer service, which untill has been my experience in their physical stores, but unfortunately the online experience does reinforce this. Pathetic!!! Go learn from Takealot who gets it right every time.</p> <p> </p> <p>Regards,</p> <p>Dr A. Nelmapius</p>